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FAQs

WHEN WILL MY ORDER SHIP?

After an order has been placed, it is promptly sent to our manufacturing facility where we manufacture the products when the order is placed. This can take up 2-7 business days but in many cases will be less. Orders are shipped Mon-Fri excluding holidays, Below are expected delivery times based on your location.

1. Your tracking number may take 1-3 days to become active from shipping date. 

2. If you can't find any tracking no. on your order list, we're still preparing for your package.

3. If you can find more than 1 tracking no. on your order list, we must have shipped in different packages.

4. if you find only part of items has no tracking no., we're still preparing for the shipment of other items.

When your order ships you can request your tracking number via email:

support@stylishrack.com

You may also check the status of your order here: www.stylishrack.com/pages/order-lookup   

Also the link is available at our home page under Track your Order  

US Shipping Time Estimates

All Products: 2- Weeks 

International Shipping Time Estimates

All Products: 2-4 Weeks

Many of our items are sourced in bulk from global suppliers, so our products  Don't be alarmed if you don't receive all items in a large order at once, we don't like to keep our dear customers waiting so we send each item as and when it arrives

NOTE:  We respond to all email requests within 24 hours of receipt.

 

ONLINE RETURNS POLICY

Easy Returns!

We offer a 30 day 100% satisfaction guarantee If you are unhappy with your purchase for any reason, please send it back to our distribution center within 14 days of the delivery date with a completed return  authorization form, to request your authorization form please email me us at support@stylishrack.com. Please make sure to specify order number(s) on the return slip so we can ensure your credit is accurate. Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all  product tags attached.
Defective items must be reported within 2 days of receipt If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package you may return for a full refund less shipping and handling and a fifteen percent restocking fee. All returns must be in original condition.

 

Stylish Rack guarantees total customer satisfaction with the items you purchase from Stylishrack.com. 

Exchanges: If your items do not fit and you need to exchange them, you will get back the full 100% the amount you paid, excluding shipping, in the form of a Stylish Rack store credit. Also note that if you originally paid with store credits, your refund will be in the form of store credits no matter the reason for the return.

  • The Stylish Rack Team must authorize all returns via the Support Center at support@stylishrack.com
  • Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • Prior to processing refund or exchanges, customers are required to send pictures of defects, Measurements, Size, Color, etc... And without a pictures we cannot process request.
  • Please do not send your purchase back to the manufacturer.
    • returns are made excluding shipping and handling and a fifteen percent restocking fee if the customer just wants a refund.
    • To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging and product tags attached.

    Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. We are not responsible for lost packages or stolen packages without proof of receipt and delivery, Stylish Rack will not issue return credit. 

    Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Fashion Nova does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address

    Reserved Rights Regarding Returns

    Stylish Rack reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

    • An irregular or excessive returns history indicative of “wardrobing;”
    • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
    • Potential fraudulent or criminal activity.

    Similarly, Stylish Rack reserves the right to refuse service to any customer or entity, due to similar actions as noted above. 

    Non-Stylish Rack items sent to our distribution center will be discarded upon receipt.

    Damaged Items

    Customers are required to send pictures of defects, Measurements, Size, Color, etc. Without a pictures we cannot process your request, please email us at support@stylishrack.com.

    Return by Mail

    Please print and fill out our return slip authorization, please email us at support@stylishrack.com to request your return slip authorization, please include your original packing slip with the item(s) being returned. Kindly note that without including your order number on the returns slip or with your returned item(s) there may be a delay in processing your return.

    Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. 

    Credit

    Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your E-gift card covers the original purchase price and tax if applicable. Stylish Rack does not credit original shipping charges.

    restocking fee of 15% will be assessed on return orders or on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address

     

    WHAT IS YOUR CANCELLATION POLICY?

    We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.

    *NOTE: We do not provide pre-paid shipping packages to send products back to us. You must send back unwanted products at your own expense.

     

    ITEM SIZE TAG DIFFERENT FROM PURCHASE

    Due to the nature of our products and our manufacturer specifications, some of our clothing are sent 2 sizes larger than what you actually ordered. This is to ensure that the article of clothing matches the actual dimensions of our sizing chart. 

    In order to help our customers please be aware that all sizes have been adjusted to fit the U.S market.

    All tops including Hoodies, Jackets, Shirts, etc have been adjusted two sizes up. 

    All bottoms including Pants, Shorts, ect have been adjusted one size up.

    Please note that once you receive your item(s) the Size Tag will be different from your order but it will be your correct U.S size.

     

    DO YOU OFFER WHOLESALE PRICING?

    We offer wholesale pricing on a very limited basis. Please email

    support@stylishrack.com for more information.

    WHO DO I CONTACT FOR PRESS INQUIRIES?

    For all press inquiries email

    support@stylishrack.com. and your email will be forwarded to the best person!

    WHAT CARRIER DO YOUR ORDERS SHIP?

    All U.S. orders are shipped via USP/USPS.

    ARE THERE DUTIES FOR AMERICAN ORDERS?

    No there are no additional duties.

    WHAT METHODS OF PAYMENT DO YOU ACCEPT?

    We accept Visa, Mastercard American Express, Paypal and Discover.

    CALCULATING YOUR ORDER COST IN A FOREIGN CURRENCY

    All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, and free foreign exchange rate calculation using up-to-the-minute exchange rates: XE.com – Foreign Exchange Rate Calculator