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Return Policy

ONLINE RETURNS POLICY

Easy Returns!

We offer a 30 day 100% satisfaction guarantee If you are unhappy with your purchase for any reason, please send it back to our distribution center within 14 days of the delivery date with a completed return  authorization form, to request your authorization form please email me us at support@stylishrack.com. Please make sure to specify order number(s) on the return slip so we can ensure your credit is accurate. Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all  product tags attached.
Defective items must be reported within 2 days of receipt and they will be exchange for the same exact item, If you believe you have received an incorrect item, please contact us within 24 hours. All returns must be in original condition.

 

Stylish Rack guarantees total customer satisfaction with the items you purchase from Stylishrack.com. 

Exchanges: If your items do not fit and you need to exchange them, you will get back the full 100% the amount you paid, excluding shipping, in the form of a Stylish Rack store credit. Also note that if you originally paid with store credits, your refund will be in the form of store credits no matter the reason for the return.

  • The Stylish Rack Team must authorize all returns via the Support Center at support@stylishrack.com
  • Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • Prior to processing refund or exchanges, customers are required to send pictures of defects, Measurements, Size, Color, etc... And without a pictures we cannot process request.
  • Please do not send your purchase back to the manufacturer.
    • If customer decides not to get the full amount of their purchase in a store credit and just wants a refund, all refunds are to be made excluding shipping and handling and will have a fifteen percent restocking fee that will be deducted from the original purchase only in the event that the customer just wants a refund.
    • To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging and product tags attached.

    Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. We are not responsible for lost packages or stolen packages without proof of receipt and delivery, Stylish Rack will not issue return credit. 

    Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Stylish Rack does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address

    Reserved Rights Regarding Returns

    Stylish Rack reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

    • An irregular or excessive returns history indicative of “wardrobing;”
    • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
    • Potential fraudulent or criminal activity.

    Similarly, Stylish Rack reserves the right to refuse service to any customer or entity, due to similar actions as noted above. 

    Non-Stylish Rack items sent to our distribution center will be discarded upon receipt.

    Damaged Items

    Customers are required to send pictures of defects, Measurements, Size, Color, etc. Without a pictures we cannot process your request, please email us at support@stylishrack.com.

    Return by Mail

    Please print and fill out our return slip authorization, please email us at support@stylishrack.com to request your return slip authorization, please include your original packing slip with the item(s) being returned. Kindly note that without including your order number on the returns slip or with your returned item(s) there may be a delay in processing your return.

    Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. 

    Credit

    Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your E-gift card covers the original purchase price and tax if applicable. Stylish Rack does not credit original shipping charges.

     

    restocking fee of 15% will be assessed on return orders or on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address